AWS

Amazon Connect AI and ML Fundamentals

CourseFundamentalCompleted

Foundational overview of AI and machine learning features in Amazon Connect, including Contact Lens, Voice ID, and generative AI assistance. Explains how these capabilities integrate with the contact center to improve customer and agent experience.

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Provider: AWS
Completed: April 6, 2026
Score: 100 / 100
Duration: 1 hour
Format: Digital course
Language: en

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