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Covers Amazon Connect's AI-powered self-service features, including natural-language IVRs, generative chat and voice bots, and step-by-step guides. Demonstrates how to deflect routine contacts while maintaining a high-quality customer experience.

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This comprehensive course equips developers with advanced techniques for optimizing response times for Large Language Model (LLM) applications using Amazon Bedrock. Through hands-on instruction and practical examples, students will master the intricacies of prompt caching, latency optimization, and intelligent routing strategies essential for building high-performance AI applications.