Achievements
Certifications,
courses, and more
A live record of certifications, courses, training, and awards — pulled directly from the source of truth.
195
Achievements
3
Categories
249h 4m
Total Time
CourseFundamentalCompleted
Amazon Connect Metrics and Analytics
In this course, you will discover how to use Amazon Connect metrics to make data-driven decisions. These insights improve the customer experience and operational efficiency. Whether you need to know how many contacts are waiting in queues. Or understand agent performance trends over time, the right metrics provide these critical insights. By the end of this training, you will be able to navigate both real-time and historical reports and create custom dashboards tailored to your specific needs. You will also help get the right information to the right people at the right time.
AWS
CourseFundamentalCompleted
Fundamentals of Analytics on AWS – Part 1
This course is the first of two offerings designed to introduce learners to the current market trends in analytics. In Part 1, you will learn fundamental concepts such as types of analytics, the 5 V's of big data, and the challenges associated with processing high volumes of data. This course also maps the 5 V's of big data to AWS services for analytics and discusses how AWS provides the most comprehensive services on the market. Following completion of this course, learners are encouraged to continue their journey with Fundamentals of Analytics on AWS - Part 2. Course level: Fundamental. Duration: 2 hours. This course includes: lessons, videos, scenarios, and knowledge check questions.
AWS
CourseAdvancedCompleted
Serverless Analytics
Customer data comes in all shapes and forms and from every direction. It's more critical than ever to connect and process all of that data, so that you can enable more data-driven decisions. In this course, Glenn Gillen will show you how to synthesize all of that disparate data using the power of tools like AWS IoT Analytics, Amazon Cognito, AWS Lambda, and Amazon SageMaker, to name a few. You will learn how to aggregate, process, store, and deliver actionable data in new and powerful ways.
AWS
Want to work together?
I'm always learning and applying new skills — let's talk about how I can help on your next project.
Get in Touch